Responsible Gambling at National Casino Australia

At National Casino, we recognise our responsibility to provide a safe and secure gaming environment for all players in Australia. Our Responsible Gambling Policy is designed to ensure that gaming remains an enjoyable entertainment activity while minimising the risks associated with gambling-related harm. National Casino is committed to upholding the highest standards of player protection, compliance, and social responsibility in accordance with relevant regulations and industry best practices.

Principles of Responsible Gambling

Responsible gambling is founded upon the principle that participation in gaming activities should be a voluntary and informed choice. We are committed to promoting awareness of responsible gaming and ensuring that our platform is not used for unlawful or harmful purposes. National Casino takes a proactive approach in identifying and addressing problem gambling behaviours, providing players with information and tools to manage their gaming activity responsibly. All players must be at least 18 years old to register and play on our site; strict age verification procedures are in place to prevent underage gambling.

Player Protection Tools

National Casino offers a range of player protection tools to support responsible gaming and help players maintain control over their gambling activities. The following measures are available to all registered users:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits to control the amount of money they can deposit into their account. Limits can be adjusted at any time, with decreases taking effect immediately and increases subject to a cooling-off period.
• Loss Limits: Loss limits allow players to cap the total amount they are willing to lose over a specified period. Once the limit is reached, further play is restricted until the time period resets.
• Wager Limits: Players can restrict the total amount wagered over daily, weekly, or monthly intervals, helping to keep spending within planned boundaries.
• Session Time Limits: This feature enables players to set limits on the duration of individual gaming sessions, promoting healthy breaks and time management.
• Self-Exclusion: Players who wish to take a break from gambling can request self-exclusion for a fixed or indefinite period. During self-exclusion, access to the National Casino account will be suspended and all marketing communications will cease.
• Account Cooling-Off: A temporary cooling-off period can be set, ranging from 24 hours to several weeks, after which the account will be automatically reactivated.

Information and Awareness

National Casino provides educational materials and guidelines to help players make informed decisions about their gaming. We encourage all users to regularly review their gambling habits and to seek support if they notice signs of problematic behaviour. Warning signs include spending more time or money than intended, attempting to recover losses, or neglecting personal obligations in favour of gambling.

Support and Assistance

If you believe that you or someone you know may be experiencing gambling-related harm, National Casino provides information and access to professional support services. We recommend the following organisations for confidential advice and assistance:

All inquiries and requests for assistance are treated with strict confidentiality. If you require further support, our customer support team is available to provide guidance on activating player protection tools or accessing external resources.

Commitment to Compliance

National Casino operates in strict compliance with applicable Australian laws and regulatory requirements. We continuously review and enhance our responsible gambling measures to reflect evolving best practices and legal obligations. By fostering a transparent and accountable gaming environment, we aim to protect the well-being of all our players and promote responsible participation in online gambling activities.

For more information or to access any of the responsible gaming tools and services described above, please visit our Responsible Gaming section within your account settings or contact our support team for assistance.